Welcome to
our FAQ's (Download, Licenses and Upgrades) page
I've lost the
installation file. What do I do?
We are happy to provide you with a replacement
copy of the original file. Please download the
file by clicking
here.
My browser stops
responding when I start the downloading process.
What happened?
You may have been trying to access our web site
during a busy period. Please try again.
When will I receive my
license code information after purchasing?
We'll send you the License Code as soon as we
receive payment confirmation from our e-commerce
reseller.
Please note that under some circumstances, small
delays may occur in verifying your credit card
details.
I just purchased online
but I didn't receive my receipt via email. What
happened?
Receipts are sent immediately after the order
has been processed but during a busy period may
take few minutes.
Do I get free software
upgrades and new releases?
Yes, all of our products include free upgrades
for any new version.
I've lost my License
Code. What do I do?
We are happy to provide you with a copy of your
license code. Please
contact
customer service and include your name, your
e-mail address (that was used to order the
product), the product name, the receipt number.
The License Code you
have given me says that it is invalid.
The license code is a long sequence of letters
and numbers that can be easily confused when
typed.
If you typed this information manually from your
registration email, it is possible that errors
may have been entered into the License Code
field of the Registration screen. Therefore, it
is recommended that you 'copy
and paste' this information from your
Registration email onto the Registration screen.
How do I register my
installation?
To find out how to register your installation,
please click
here.
How do I update or
upgrade my installation?
To find out how to update or upgrade your
installation, please click
here.
Frequently Asked
Questions by Category :
